Policy Center
Returns Policy
Digital Asset Transfers Are Final
Due to the nature of Virtual Digital Assets, completed digital asset transfers are generally irreversible.
On-Chain Settlement
Once a transfer is confirmed on the network, it is recorded permanently.
No Chargebacks
Unlike card payments, digital asset transfers cannot be reversed after completion.
Verify Before You Confirm
Applicable rates and charges are always displayed before a transaction is confirmed.
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Cancellation Policy
Cancel an order before settlement completes.
See also
Refunds Policy
When and how refunds are processed.